Complaints

We hope you are very pleased with our service. In the unlikely event that we could have done better, please contact the practice manager who will acknowledge your complaint within three working days. We will investigate and give you a full explanation in writing within four weeks.

If we are unable to investigate within four weeks, we will notify you, giving reasons for the delay and likely period within which it will be completed. We will provide you with a full written report and details of any necessary remedial action to be taken.

If you are not satisfied with this procedure, then you may contact:
Patient Services Officer - www.nidirect.gov.uk
The Ombudsman - www.nipso.org.uk/nipso
The Dental Complaint Service - www.dcs.gdc-uk.org
GDC - www.gdc-uk.org